Frequently Asked Questions
Everything you need to know about bringing Westcott quality into your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces requiring white-glove delivery typically arrive within 2-4 weeks depending on your location.
Do you offer a warranty on Westcott products?
Yes, we provide a limited 1-year warranty on all furniture against structural defects and craftsmanship issues to ensure your home remains beautiful for years to come.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom upholstery and final sale items are not eligible for return.
How can I track the status of my order?
Once your order departs our warehouse, you will receive an email with a tracking link. You can also monitor your status through the 'Order History' section of your Westcott account.
Are your wood products sustainably sourced?
At Westcott, we prioritize the planet. Over 80% of our wood collections are crafted from FSC-certified timber or reclaimed materials to minimize our environmental footprint.
Do you provide fabric swatches for upholstered items?
Absolutely. You can order up to five complimentary fabric swatches through our website to help you choose the perfect texture and color for your space before committing to a purchase.